1. Introduction
The present Refund Policy applies to all orders placed on the site www.iptvsmarter-pro.com.
By making a purchase, the customer acknowledges having read, understood and accepted the conditions described below.
2. Right of withdrawal
In accordance with European Directive 2011/83/EU on consumer rights, the customer has the right to 14-day period from the date of purchase to exercise the right of withdrawal.
However, this right does not apply when the digital service (IPTV subscription) has already been supplied or activated, In other words, as soon as identifiers, links or access codes have been communicated.
Consequently, as soon as the service is activated, no refund will be made.
3. Accepted cases of reimbursement
A full or partial refund may be granted in the following cases:
- The service has not been delivered within 48 hours of payment.
- The identifiers supplied are erroneous or inaccessible, and technical support was unable to solve the problem.
- A billing error, a double payment or a fraudulent transaction has been observed.
In these situations, IPTV Smarters Pro undertakes to reimburse within a period of 7 to 10 working days, according to the means of payment used at the time of the order.
4. Cases of non-reimbursement
No refunds will be given in the following cases:
- The service has been activated and/or used (connection, test, viewing, downloading, etc.).
- The customer has a poor Internet connection or an incompatible device.
- The customer has provided incorrect information (e-mail address, payment details, etc.).
- The customer requests a refund after the subscription has expired.
- Temporary malfunctions due to external causes (maintenance, server outage, change of IPTV stream).
5. Claim procedure
To request a refund, please contact our customer service department at the following address:
📧 contact@iptvsmarter-pro.com
Your message must contain :
- Your full name
- Your e-mail address used when ordering
- Visit order number (or proof of purchase)
- Visit detailed drawing of your request
Each request is studied individually.
In the event of approval, reimbursement will be made from the same payment method used at the time of initial purchase.
6. Pre-reimbursement assistance
Before accepting a refund, our technical team will attempt to solve the problem encountered (misconfiguration, expired link, etc.).
In most cases, a quick solution can be found without the need for a refund.
For assistance:
📧 contact@iptvsmarter-pro.com
📞 +44 7365 654322
7. Policy modification
IPTV Smarters Pro reserves the right to modify this policy at any time, in order to comply with legislation or to improve the transparency of the service.
Any update will take effect as soon as it is published on this page.