{"id":2938,"date":"2025-11-01T09:23:31","date_gmt":"2025-11-01T09:23:31","guid":{"rendered":"https:\/\/iptvsmarter-pro.com\/?page_id=2938"},"modified":"2026-03-20T23:30:34","modified_gmt":"2026-03-20T23:30:34","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/iptvsmarter-pro.com\/eng\/refund-policy\/","title":{"rendered":"Refund Policy"},"content":{"rendered":"<h2 class=\"wp-block-heading\"><strong>1. Introduction<\/strong><\/h2>\r\n\r\n\r\n\r\n<p>The present <strong>Refund Policy<\/strong> applies to all orders placed on the site <strong><a>www.iptvsmarter-pro.com<\/a><\/strong>.<br \/>By making a purchase, the customer acknowledges having read, understood and accepted the conditions described below.<\/p>\r\n\r\n\r\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\r\n\r\n\r\n<h2 class=\"wp-block-heading\"><strong>2. Right of withdrawal<\/strong><\/h2>\r\n\r\n\r\n\r\n<p>In accordance with European Directive 2011\/83\/EU on consumer rights, the customer has the right to <strong>14-day period<\/strong> from the date of purchase to exercise the right of withdrawal.<\/p>\r\n\r\n\r\n\r\n<p>However, this right <strong>does not apply<\/strong> when the digital service (IPTV subscription) has already been <strong>supplied or activated<\/strong>, In other words, as soon as identifiers, links or access codes have been communicated.<br \/>Consequently, as soon as the service is activated, <strong>no refund will be made<\/strong>.<\/p>\r\n\r\n\r\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\r\n\r\n\r\n<h2 class=\"wp-block-heading\"><strong>3. Accepted cases of reimbursement<\/strong><\/h2>\r\n\r\n\r\n\r\n<p>A full or partial refund may be granted in the following cases:<\/p>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\">\r\n<li>The service <strong>has not been delivered<\/strong> within 48 hours of payment.<\/li>\r\n\r\n\r\n\r\n<li>The identifiers supplied are <strong>erroneous or inaccessible<\/strong>, and technical support was unable to solve the problem.<\/li>\r\n\r\n\r\n\r\n<li>A <strong>billing error<\/strong>, a <strong>double payment<\/strong> or a <strong>fraudulent transaction<\/strong> has been observed.<\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n<p>In these situations, <strong>IPTV Smarters Pro<\/strong> undertakes to reimburse within a period of <strong>7 to 10 working days<\/strong>, according to the means of payment used at the time of the order.<\/p>\r\n\r\n\r\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\r\n\r\n\r\n<h2 class=\"wp-block-heading\"><strong>4. Cases of non-reimbursement<\/strong><\/h2>\r\n\r\n\r\n\r\n<p>No refunds will be given in the following cases:<\/p>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\">\r\n<li>The service has been activated and\/or used (connection, test, viewing, downloading, etc.).<\/li>\r\n\r\n\r\n\r\n<li>The customer has a poor Internet connection or an incompatible device.<\/li>\r\n\r\n\r\n\r\n<li>The customer has provided incorrect information (e-mail address, payment details, etc.).<\/li>\r\n\r\n\r\n\r\n<li>The customer requests a refund after the subscription has expired.<\/li>\r\n\r\n\r\n\r\n<li>Temporary malfunctions due to external causes (maintenance, server outage, change of IPTV stream).<\/li>\r\n<\/ul>\r\n\r\n\r\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\r\n\r\n\r\n<h2 class=\"wp-block-heading\"><strong>5. Claim procedure<\/strong><\/h2>\r\n\r\n\r\n\r\n<p>To request a refund, please contact our customer service department at the following address:<br \/>\ud83d\udce7 <strong><a>contact@iptvsmarter-pro.com<\/a><\/strong><\/p>\r\n\r\n\r\n\r\n<p>Your message must contain :<\/p>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\">\r\n<li>Your <strong>full name<\/strong><\/li>\r\n\r\n\r\n\r\n<li>Your <strong>e-mail address used when ordering<\/strong><\/li>\r\n\r\n\r\n\r\n<li>Visit <strong>order number<\/strong> (or proof of purchase)<\/li>\r\n\r\n\r\n\r\n<li>Visit <strong>detailed drawing<\/strong> of your request<\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n<p>Each request is studied individually.<br \/>In the event of approval, reimbursement will be made from the <strong>same payment method<\/strong> used at the time of initial purchase.<\/p>\r\n\r\n\r\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\r\n\r\n\r\n<h2 class=\"wp-block-heading\"><strong>6. Pre-reimbursement assistance<\/strong><\/h2>\r\n\r\n\r\n\r\n<p>Before accepting a refund, our technical team will attempt to <strong>solve the problem<\/strong> encountered (misconfiguration, expired link, etc.).<br \/>In most cases, a quick solution can be found without the need for a refund.<\/p>\r\n\r\n\r\n\r\n<p>For assistance:<br \/>\ud83d\udce7 <strong><a>contact@iptvsmarter-pro.com<\/a><\/strong><br \/>\ud83d\udcde <strong>+44 7365 654322<\/strong><\/p>\r\n\r\n\r\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\r\n\r\n\r\n<h2 class=\"wp-block-heading\"><strong>7. Policy modification<\/strong><\/h2>\r\n\r\n\r\n\r\n<p><strong>IPTV Smarters Pro<\/strong> reserves the right to modify this policy at any time, in order to comply with legislation or to improve the transparency of the service.<br \/>Any update will take effect as soon as it is published on this page.<\/p>","protected":false},"excerpt":{"rendered":"<p>1. Introduction La pr\u00e9sente Politique de Remboursement s\u2019applique \u00e0 toutes les commandes pass\u00e9es sur le site www.iptvsmarter-pro.com.En effectuant un achat, le client reconna\u00eet avoir lu, compris et accept\u00e9 les conditions d\u00e9crites ci-dessous. 2. Droit de r\u00e9tractation Conform\u00e9ment \u00e0 la directive europ\u00e9enne 2011\/83\/UE sur les droits des consommateurs, le client dispose d\u2019un d\u00e9lai de 14 jours [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-2938","page","type-page","status-publish","hentry"],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false,"trp-custom-language-flag":false},"uagb_author_info":{"display_name":"anaskroos1@gmail.com","author_link":"https:\/\/iptvsmarter-pro.com\/eng\/author\/anaskroos1gmail-com\/"},"uagb_comment_info":0,"uagb_excerpt":"1. Introduction La pr\u00e9sente Politique de Remboursement s\u2019applique \u00e0 toutes les commandes pass\u00e9es sur le site www.iptvsmarter-pro.com.En effectuant un achat, le client reconna\u00eet avoir lu, compris et accept\u00e9 les conditions d\u00e9crites ci-dessous. 2. Droit de r\u00e9tractation Conform\u00e9ment \u00e0 la directive europ\u00e9enne 2011\/83\/UE sur les droits des consommateurs, le client dispose d\u2019un d\u00e9lai de 14 jours&hellip;","_links":{"self":[{"href":"https:\/\/iptvsmarter-pro.com\/eng\/wp-json\/wp\/v2\/pages\/2938","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/iptvsmarter-pro.com\/eng\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/iptvsmarter-pro.com\/eng\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/iptvsmarter-pro.com\/eng\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/iptvsmarter-pro.com\/eng\/wp-json\/wp\/v2\/comments?post=2938"}],"version-history":[{"count":2,"href":"https:\/\/iptvsmarter-pro.com\/eng\/wp-json\/wp\/v2\/pages\/2938\/revisions"}],"predecessor-version":[{"id":3091,"href":"https:\/\/iptvsmarter-pro.com\/eng\/wp-json\/wp\/v2\/pages\/2938\/revisions\/3091"}],"wp:attachment":[{"href":"https:\/\/iptvsmarter-pro.com\/eng\/wp-json\/wp\/v2\/media?parent=2938"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}