{"id":2938,"date":"2025-11-01T09:23:31","date_gmt":"2025-11-01T09:23:31","guid":{"rendered":"https:\/\/iptvsmarter-pro.com\/?page_id=2938"},"modified":"2026-03-20T23:30:34","modified_gmt":"2026-03-20T23:30:34","slug":"politica-de-reembolso","status":"publish","type":"page","link":"https:\/\/iptvsmarter-pro.com\/es\/politica-de-reembolso\/","title":{"rendered":"Pol\u00edtica de devoluciones"},"content":{"rendered":"<h2 class=\"wp-block-heading\"><strong>1. Introducci\u00f3n<\/strong><\/h2>\r\n\r\n\r\n\r\n<p>El presente <strong>Pol\u00edtica de reembolso<\/strong> se aplica a todos los pedidos realizados en el sitio web <strong><a>www.iptvsmarter-pro.com<\/a><\/strong>.<br \/>Al realizar una compra, el cliente reconoce haber le\u00eddo, comprendido y aceptado las condiciones descritas a continuaci\u00f3n.<\/p>\r\n\r\n\r\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\r\n\r\n\r\n<h2 class=\"wp-block-heading\"><strong>2. Derecho de retractaci\u00f3n<\/strong><\/h2>\r\n\r\n\r\n\r\n<p>De conformidad con la Directiva europea 2011\/83\/UE sobre derechos de los consumidores, el cliente tiene derecho a <strong>Periodo de 14 d\u00edas<\/strong> a partir de la fecha de compra para ejercer el derecho de desistimiento.<\/p>\r\n\r\n\r\n\r\n<p>Sin embargo, este derecho <strong>no se aplica<\/strong> cuando el servicio digital (abono IPTV) ya ha sido <strong>suministrado o activado<\/strong>, Es decir, tan pronto como se hayan comunicado los identificadores, enlaces o c\u00f3digos de acceso.<br \/>En consecuencia, en cuanto se active el servicio, <strong>no se efectuar\u00e1 ning\u00fan reembolso<\/strong>.<\/p>\r\n\r\n\r\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\r\n\r\n\r\n<h2 class=\"wp-block-heading\"><strong>3. Casos de reembolso aceptados<\/strong><\/h2>\r\n\r\n\r\n\r\n<p>Se podr\u00e1 conceder un reembolso total o parcial en los siguientes casos:<\/p>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\">\r\n<li>El servicio <strong>no se ha entregado<\/strong> en las 48 horas siguientes al pago.<\/li>\r\n\r\n\r\n\r\n<li>Los identificadores suministrados son <strong>incorrecta o inaccesible<\/strong>, y el servicio t\u00e9cnico no pudo resolver el problema.<\/li>\r\n\r\n\r\n\r\n<li>A <strong>error de facturaci\u00f3n<\/strong>, a <strong>doble pago<\/strong> o un <strong>transacci\u00f3n fraudulenta<\/strong> se ha observado.<\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n<p>En estas situaciones, <strong>IPTV Smarters Pro<\/strong> se compromete a efectuar el reembolso en un plazo de <strong>De 7 a 10 d\u00edas laborables<\/strong>, en funci\u00f3n del m\u00e9todo de pago utilizado al realizar el pedido.<\/p>\r\n\r\n\r\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\r\n\r\n\r\n<h2 class=\"wp-block-heading\"><strong>4. Casos de no reembolso<\/strong><\/h2>\r\n\r\n\r\n\r\n<p>No se efectuar\u00e1n reembolsos en los siguientes casos:<\/p>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\">\r\n<li>El servicio ha sido activado y\/o utilizado (conexi\u00f3n, prueba, visualizaci\u00f3n, descarga, etc.).<\/li>\r\n\r\n\r\n\r\n<li>El cliente tiene una mala conexi\u00f3n a Internet o un dispositivo incompatible.<\/li>\r\n\r\n\r\n\r\n<li>El cliente ha facilitado informaci\u00f3n incorrecta (direcci\u00f3n de correo electr\u00f3nico, datos de pago, etc.).<\/li>\r\n\r\n\r\n\r\n<li>El cliente solicita el reembolso una vez caducado el abono.<\/li>\r\n\r\n\r\n\r\n<li>Aver\u00edas temporales debidas a causas externas (mantenimiento, interrupci\u00f3n del servidor, cambio del flujo IPTV).<\/li>\r\n<\/ul>\r\n\r\n\r\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\r\n\r\n\r\n<h2 class=\"wp-block-heading\"><strong>5. 5. Procedimiento de reclamaci\u00f3n<\/strong><\/h2>\r\n\r\n\r\n\r\n<p>Para solicitar un reembolso, p\u00f3ngase en contacto con nuestro servicio de atenci\u00f3n al cliente en la siguiente direcci\u00f3n<br \/>\ud83d\udce7 <strong><a>contact@iptvsmarter-pro.com<\/a><\/strong><\/p>\r\n\r\n\r\n\r\n<p>Su mensaje debe contener :<\/p>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\">\r\n<li>Su <strong>nombre completo<\/strong><\/li>\r\n\r\n\r\n\r\n<li>Su <strong>direcci\u00f3n de correo electr\u00f3nico utilizada en el pedido<\/strong><\/li>\r\n\r\n\r\n\r\n<li>Le <strong>n\u00famero de pedido<\/strong> (o prueba de compra)<\/li>\r\n\r\n\r\n\r\n<li>Le <strong>dise\u00f1o detallado<\/strong> de su solicitud<\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n<p>Cada solicitud se examina individualmente.<br \/>Si se aprueba, el reembolso se efectuar\u00e1 con cargo al <strong>misma forma de pago<\/strong> utilizado en el momento de la compra inicial.<\/p>\r\n\r\n\r\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\r\n\r\n\r\n<h2 class=\"wp-block-heading\"><strong>6. Asistencia previa al reembolso<\/strong><\/h2>\r\n\r\n\r\n\r\n<p>Antes de aceptar una devoluci\u00f3n, nuestro equipo t\u00e9cnico intentar\u00e1 <strong>resolver el problema<\/strong> (configuraci\u00f3n incorrecta, enlace caducado, etc.).<br \/>En la mayor\u00eda de los casos, se puede encontrar una soluci\u00f3n r\u00e1pida sin necesidad de reembolso.<\/p>\r\n\r\n\r\n\r\n<p>Para asistencia:<br \/>\ud83d\udce7 <strong><a>contact@iptvsmarter-pro.com<\/a><\/strong><br \/>\ud83d\udcde <strong>+44 7365 654322<\/strong><\/p>\r\n\r\n\r\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\r\n\r\n\r\n<h2 class=\"wp-block-heading\"><strong>7. Cambios en la pol\u00edtica<\/strong><\/h2>\r\n\r\n\r\n\r\n<p><strong>IPTV Smarters Pro<\/strong> se reserva el derecho de modificar esta pol\u00edtica en cualquier momento, para cumplir con la legislaci\u00f3n o para mejorar la transparencia del servicio.<br \/>Las actualizaciones entrar\u00e1n en vigor en cuanto se publiquen en esta p\u00e1gina.<\/p>","protected":false},"excerpt":{"rendered":"<p>1. Introduction La pr\u00e9sente Politique de Remboursement s\u2019applique \u00e0 toutes les commandes pass\u00e9es sur le site www.iptvsmarter-pro.com.En effectuant un achat, le client reconna\u00eet avoir lu, compris et accept\u00e9 les conditions d\u00e9crites ci-dessous. 2. Droit de r\u00e9tractation Conform\u00e9ment \u00e0 la directive europ\u00e9enne 2011\/83\/UE sur les droits des consommateurs, le client dispose d\u2019un d\u00e9lai de 14 jours [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-2938","page","type-page","status-publish","hentry"],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false,"trp-custom-language-flag":false},"uagb_author_info":{"display_name":"anaskroos1@gmail.com","author_link":"https:\/\/iptvsmarter-pro.com\/es\/author\/anaskroos1gmail-com\/"},"uagb_comment_info":0,"uagb_excerpt":"1. Introduction La pr\u00e9sente Politique de Remboursement s\u2019applique \u00e0 toutes les commandes pass\u00e9es sur le site www.iptvsmarter-pro.com.En effectuant un achat, le client reconna\u00eet avoir lu, compris et accept\u00e9 les conditions d\u00e9crites ci-dessous. 2. Droit de r\u00e9tractation Conform\u00e9ment \u00e0 la directive europ\u00e9enne 2011\/83\/UE sur les droits des consommateurs, le client dispose d\u2019un d\u00e9lai de 14 jours&hellip;","_links":{"self":[{"href":"https:\/\/iptvsmarter-pro.com\/es\/wp-json\/wp\/v2\/pages\/2938","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/iptvsmarter-pro.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/iptvsmarter-pro.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/iptvsmarter-pro.com\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/iptvsmarter-pro.com\/es\/wp-json\/wp\/v2\/comments?post=2938"}],"version-history":[{"count":2,"href":"https:\/\/iptvsmarter-pro.com\/es\/wp-json\/wp\/v2\/pages\/2938\/revisions"}],"predecessor-version":[{"id":3091,"href":"https:\/\/iptvsmarter-pro.com\/es\/wp-json\/wp\/v2\/pages\/2938\/revisions\/3091"}],"wp:attachment":[{"href":"https:\/\/iptvsmarter-pro.com\/es\/wp-json\/wp\/v2\/media?parent=2938"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}